Sold out by 20 Nov last year. Secure your date.

Customer support

Need a hand?

Questions about your tree, delivery or an existing order? Get in touch with Jack Frost.

Tell us what you need

We usually reply within a day. For anything urgent, call 0480 221 440.

Choose your size

Your real Christmas tree

$329.95$296.9610% off
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Delivery availability

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Check delivery dates

Before you order

Customer information

Failed deliveries

If a delivery fails to be completed due to natural disasters, car accidents or anything abnormal, a refund will be provided or a next available delivery date.

Delivery updates

We send an SMS reminder the day before, your estimated arrival time on the morning, and another text when you’re the next stop.

Stands and funnels

Stands and funnels may be replaced if deemed defective. For refunds, see our refund policy.

Tree quality

Real trees are natural products. With proper watering, expect 3–5 weeks of freshness. If you are unhappy with your tree on delivery, contact Jack Frost within 24 hours.

Need an answer right now?

Start with the FAQs.

View FAQs

Offices and events

Need a tree for an event or office?

Office trees have their own service. For events or other special requests, contact Jack.