Customer support
Need a hand?
Questions about your tree, delivery or an existing order? Get in touch with Jack Frost.
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Your real Christmas tree
Before you order
Customer information
Failed deliveries
If a delivery fails to be completed due to natural disasters, car accidents or anything abnormal, a refund will be provided or a next available delivery date.
Delivery updates
We send an SMS reminder the day before, your estimated arrival time on the morning, and another text when you’re the next stop.
Stands and funnels
Stands and funnels may be replaced if deemed defective. For refunds, see our refund policy.
Tree quality
Real trees are natural products. With proper watering, expect 3–5 weeks of freshness. If you are unhappy with your tree on delivery, contact Jack Frost within 24 hours.
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