Question 1

What tree sizes are available?

Accepted Answer

The current real-tree range includes 5ft, 6ft, 7ft, 8ft and 9ft sizes.

Question 2

How does pricing change by size?

Accepted Answer

Each size has its own current price. Choose a size on the tree product page to see the price before ordering.

Question 3

Where can I see delivery dates?

Accepted Answer

Available days are shown during ordering after you enter your suburb or address.

Question 4

What happens after I choose a tree?

Accepted Answer

Choose the size, add it to your cart and continue through the staged ordering flow. Current online availability is shown on the product page.

Question 5

Where does Jack Frost deliver?

Accepted Answer

The current site lists Sutherland Shire, Botany Bay, Bondi Beach, Eastern Suburbs, St George, Sydney CBD, Wollongong, Newcastle and Central Coast, with enquiries welcome for other areas.

Question 6

How is delivery availability checked?

Accepted Answer

Enter your suburb or address first. Available dates are confirmed for the address during ordering.

Question 7

When will I receive my delivery time?

Accepted Answer

Customers receive an estimated delivery date, an exact time within a week of the delivery period, and a follow-up on the morning of delivery.

Question 8

Can I leave delivery access notes?

Accepted Answer

Yes. Add useful property, frontage, tight-street or loading-dock details during the order flow.

Question 9

Can I arrange delivery for an event or office?

Accepted Answer

For a personalised date and time for an event or office, contact Jack Frost directly.

Question 10

How often should I water my tree?

Accepted Answer

Keep the stand reservoir filled at all times and check it daily, especially during the first few days when the tree can drink a lot of water.

Question 11

Where should I position the tree?

Accepted Answer

Keep it away from direct heat sources such as radiators, heating vents, fireplaces and stoves.

Question 12

Why use a stand with a reservoir?

Accepted Answer

A freshly cut tree can absorb a significant amount of water, so use a stand with a reservoir sized for the tree and refill it regularly.

Question 13

What does the watering funnel do?

Accepted Answer

The current watering funnel is left upright behind the tree to make the stand reservoir easier to fill.

Question 14

How long can a tree stay fresh?

Accepted Answer

The current customer terms say that with proper watering you can expect 3–5 weeks of freshness.

Question 15

Is post-Christmas removal available?

Accepted Answer

Yes. Optional removal and recycling is sold separately where currently available.

Question 16

When is the current collection period?

Accepted Answer

The current removal products list collection between 6th and 10th January.

Question 17

Where should I leave the tree?

Accepted Answer

Current removal instructions ask for the tree on the council lawn near the street or in the loading dock. One product asks customers to contact Jack immediately after booking if indoor assistance is needed.

Question 18

Can I cancel or refund a tree order?

Accepted Answer

The current customer terms say trees are non-refundable and online orders cannot be cancelled, although Jack Frost can help alter an order when contacted.

Question 19

What if I am unhappy with the tree on delivery?

Accepted Answer

Real trees are natural products. Contact Jack Frost within 24 hours if you are unhappy with your tree on delivery.

Question 20

What if a stand or funnel is defective?

Accepted Answer

The current customer terms say stands and funnels may be replaced if deemed defective.

Question 21

How can I get help with an existing order?

Accepted Answer

Call 0480 221 440 or email jackfrostchristmastrees@gmail.com with your order details.

Questions, answered.

Ordering

Delivery

Tree care

Tree care products

Removal

Returns and changes

Contact

Talk to Jack Frost.