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1. Delivery Schedule:

• Available days will be listed upon checkout.
• If a delivery fails to be completed (due to natural disasters, car accidents or anything abnormal) a refund will be provided or a Next available delivery date.

 

1. Delivery Area's:

• Sutherland shire, Botany Bay, Bondi Beach, Eastern Suburbs, St George, Sydney CBD,
• For any other area's inquire on our contact page we just

 

1. Cancellations and Refunds:

• Tree's are non-refundable, we cannot cancel orders once placed online however we can assist too alter your order if you contact a member at Jack Frost via jackfrostchristmastrees@gmail.com
• Stands and funnels may be replaced if deemed defected 

 

1. Delivery Conditions:

• There is a maximum of 1 tree per order, anything over will need to be a seperate order
• Customers will be sent an estimated delivery date within a week of the delivery period 
• A time frame will be sent the morning of the delivery

 

1. Tree Quality and Guarantee:

• We do not not guarantee or warrant the longevity of the tree's
• Being an natural product your price range gives you a more handpicked approach, we have a quality standard and freshness level if you feel these are not met please contact our support team, refunds are not available.

 

1. Privacy Policy:

At Jack Frost, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website and use our Christmas tree delivery service. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal and non-personal information when you use our services:

• Personal Information: This may include your name, email address, phone number, billing and shipping addresses, and payment information when you place an order.
• Non-Personal Information: We may gather data related to your usage of our website, such as your IP address, browser type, device information, and cookies (please see our Cookies Policy for more details).

2. How We Use Your Information

We use your information for the following purposes:

• To process and full-fill your Christmas tree orders.
• To provide customer support and communicate with you regarding your orders and inquiries.
• To improve and customise your experience on our website.
• To send you updates, promotions, and newsletters if you have subscribed to our mailing list (you may opt out at any time).

3. Data Security

We implement security measures to protect your personal information. However, please be aware that no online transmission or storage is entirely secure, and we cannot guarantee the absolute security of your data.

4. Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties. However, we may share information with trusted service providers that assist us in operating our website and providing our services. These third parties are required to maintain the confidentiality of your information.

5. Cookies

We may use cookies to enhance your browsing experience on our website. For more details on how we use cookies, please see our Cookies Policy.

6. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content on these websites. Please review the privacy policies of these sites before providing any personal information.

7. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [jackfrostchristmastrees@gmail.com].

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store information from children.

9. Updates to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on our website, and the revised policy will apply to all data collected after the effective date of the updated policy.

 

1. Dispute Resolution:

Please contact our support team via jackfrostchristmastrees@gmail.com

 

1. Terms Updates:

We reserve the right to update these terms and conditions, customers will be notified of any changes.